2
01-18
游戏常见问题Q&A
遇到问题怎么办?先不要慌,看看这篇文章,学会自我检查~
<p style="text-align:center"><strong><span style="font-family: 宋体;font-size: 20px"><span style="font-family:宋体">游戏常见问题</span></span></strong><strong><span style="font-family: 宋体;font-size: 20px">Q&A</span></strong></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><strong><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">一、更新</span></span></strong><strong><span style="font-family: 宋体;line-height: 150%;font-size: 14px">/<span style="font-family:宋体">新服相关</span></span></strong></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">1<span style="font-family:宋体">、游戏一般什么时候更新?</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">通常情况,我们一般周四更新;当然也存在特殊情况,其他时间段更新。具体更新时间以更新公告为准。</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"> </span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;font-size: 14px">2、</span><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">什么时候开新服?</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">一般有大活动的时候,会开启新服。具体新服开启时间以公告和通知为准。</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"> </span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">3<span style="font-family:宋体">、什么时候出无双兑换?</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">如果中途没有大活动的话,无双兑换活动半个月出一次。具体时间以更新公告为准。</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"> </span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><strong><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">二、游戏账号相关</span></span></strong></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">1<span style="font-family:宋体">、可以转系统吗?</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">可以从安卓系统转到</span>ios<span style="font-family:宋体">系统,也可以从</span><span style="font-family:Calibri">ios</span><span style="font-family:宋体">系统转到安卓系统,如有需要请联系客服。</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"> </span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">2<span style="font-family:宋体">、为什么我的账号被封了?</span></span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">官方多次警告言语不当,禁言多次不予理会者,会封号处理。</span></span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"> </span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><strong><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">三、闪退</span>/<span style="font-family:宋体">登录相关</span></span></strong></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">1<span style="font-family:宋体">、我的游戏卡住或闪退了?</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">1<span style="font-family:宋体">)打开手机设置,清除游戏缓存;</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">2<span style="font-family:宋体">)结束游戏进程,重新登录游戏。</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"> </span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">2<span style="font-family:宋体">、游戏登录不进去?</span></span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">1<span style="font-family:宋体">)若有弹窗提示正在维护中,那么是游戏正在更新或维护,请等待更新或维护结束再登录;</span></span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">2<span style="font-family:宋体">)结束游戏进程,重新登录游戏;</span></span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">3<span style="font-family:宋体">)检查网络,切换</span><span style="font-family:Calibri">wifi/4G</span><span style="font-family:宋体">网络,保证网络通畅;</span></span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">4<span style="font-family:宋体">)可能由于手机运行内存不足导致的,清除手机运行内存,重新登录;</span></span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">5<span style="font-family:宋体">)打开手机设置,清除游戏缓存,重新登录。</span></span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"> </span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><strong><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">四、充值相关</span></span></strong></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">1<span style="font-family:宋体">、为什么我充值没有到账?</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">1<span style="font-family:宋体">)结束游戏进程,重新登录游戏查看一下;</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">2<span style="font-family:宋体">)服务器忙碌出现了延迟问题,等待一段时间,再重登游戏查看。</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"> </span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><strong><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">五、玩法相关</span></span></strong></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">1<span style="font-family:宋体">、买头像算在永久累充里面吗?</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">买头像算在永久累充中的。</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"> </span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">2<span style="font-family:宋体">、为什么我没有女皇任务按钮(或是其他按钮)?</span></span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">某些按钮开启是需要开启条件的,等级需要达到多少级或者通关某一章的灵境关卡,具体开启条件可以去</span></span><strong><span style="font-family: 宋体;line-height: 150%;color: rgb(255, 0, 0);font-size: 14px"><span style="font-family:宋体">《初入上凰,女皇之路正式启程!》</span></span></strong><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">中查看。</span></span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"> </span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">3<span style="font-family:宋体">、为什么我的妃子</span><span style="font-family:Calibri">/</span><span style="font-family:宋体">皇子消失不见了?</span></span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">请前往【御花园】已指派中查看是否有将皇子</span>/<span style="font-family:宋体">妃子指派到御花园,指派到御花园中的皇子</span><span style="font-family:Calibri">/</span><span style="font-family:宋体">妃子不可召回。</span></span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"> </span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">4<span style="font-family:宋体">、师父</span><span style="font-family:Calibri">/</span><span style="font-family:宋体">徒弟几天没上线了,没办法解除关系怎么办?</span></span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">若对方连续</span>5<span style="font-family:宋体">天没有上线,可申请解除师徒关系。</span></span></p>
<p style=";text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"> </span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">5<span style="font-family:宋体">、破国是先掠夺妃子还是皇子?</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">若有符合条件的皇子和妃子的话,优先掠夺皇子。</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"> </span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">6<span style="font-family:宋体">、皇子挂在黑市</span><span style="font-family:Calibri">/</span><span style="font-family:宋体">招贤殿会被掠夺走吗?</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">挂在黑市或者招贤殿的皇子是有可能被掠夺走的。</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"> </span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">7<span style="font-family:宋体">、血脉关联中的皇子会被掠夺走吗?</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">血脉关联中的皇子</span>/<span style="font-family:宋体">妃子是有可能被掠夺走的。</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"> </span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">如若经过上面的自我检查后,陛下仍然有疑问的话,请</span></span><strong><span style="font-family: 宋体;line-height: 150%;color: rgb(255, 0, 0);font-size: 14px"><span style="font-family:宋体">联系官方客服</span></span></strong><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">解决问题。</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">由于玩家数量较多,咨询量比较大,建议陛下先留言您的</span></span><strong><span style="line-height: 150%; color: rgb(255, 0, 0); font-size: 14px; font-family: 宋体;">信息</span></strong><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">和</span></span><strong><span style="line-height: 150%; color: rgb(255, 0, 0); font-size: 14px; font-family: 宋体;">问题</span></strong><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">,客服会尽快为您解决问题的:</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">1<span style="font-family:宋体">)请提供自己的游戏账号截图,在游戏主界面点击头像即可查看;</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">2<span style="font-family:宋体">)描述清楚问题产生的步骤以及问题内容;</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">3<span style="font-family:宋体">)提供问题的相关截图;</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px">4<span style="font-family:宋体">)若是充值问题的话,还需要提供充值记录截图。</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"> </span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">官方客服</span>QQ<span style="font-family:宋体">:</span></span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">【齐如玉】</span>3005876723</span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">【南宫琰】</span>3005863473</span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"> </span></p>
<p style="text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%"><span style="font-family: 宋体;line-height: 150%;font-size: 14px"><span style="font-family:宋体">感谢陛下对《全民养成之女皇陛下》的支持与喜爱,祝您游戏愉快!</span></span></p>
<p><br></p>